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Repair Request


To send a gun to Benelli USA for repair…


1. Get a Return Authorization (RA) number.

  • Complete the repair request form below and Benelli USA will email you a Return Authorization (RA) number.
  • Or call customer service at (301) 283-6981 (option 2) or (800) 264-4962 (option 2), 8 a.m. to 5 p.m. EST, Monday through Friday. A Return Authorization (RA) number will be given over the phone.


2. Ensure that the firearm is completely unloaded.

  • It is dangerous and illegal to ship a loaded firearm through the mail.
  • Visually and physically check both the chamber and the magazine.
  • If for any reason the gun cannot be completely unloaded prior to shipping, call Benelli USA at (301) 283-6981 (option 2) or (800) 264-4962 (option 2) for assistance.


3. Prepare your unloaded gun for shipping.

  • Pack your firearm in the original box, if you have it. Put the spacers in place to prevent the bolt from contacting the forend.
  • If you do not have the original box, ship the assembled gun in a hard gun case.
  • Put a letter in the box describing the problem. Include your name, address, and daytime phone number.
  • Write the RA number on the outside of the shipping box.
  • Insure the package for the replacement value of the gun.


4. Ship the unloaded firearm to this address:

Benelli USA

Attn: Service Department

901 Eighth Street

Pocomoke, MD 21851


5. Return information for serviced firearms:

  • Upon completion of service, firearms will be returned to the address provided on the RMA form below.
  • An adult signature will be required upon delivery for all firearms.
  • When calling Customer Service to receive updates on product being serviced, please have the RA and serial numbers ready.
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ATTENTION: Please be aware of online merchants impersonating as direct Benelli retailers. LEARN MORE