I am real pleased with Franchi's Service Dept. I had sent my newly purchased Instinct L, 12 gauge model back last Thursday as I was unhappy with the color match between the stock and forearm, mechanically the gun was perfect.
I received a call from my dealer this morning that the gun was back already, about a week turn around including shipping both ways. The stock was replaced with a real pretty piece of wood matching the fore end nicely. I could not be more pleased.
In the interim I traded in my old Fox s x s on an Instinct SL in 20 gauge which is a sweet gun, it does feel like an extension of your arms and I was breaking clays as well as I was with the 12 gauge. Franchi's "Feels Right" claim seems to be true as far as I am concerned and the two models are a usefull set with the heavier 12 gauge L model for trap and turkey, the lighter 20 gauge SL for birds and small game.
I will post some pictures when I can and write further as I have more experience with these two shotguns.
Again my compliments to the Franchi Service Dept.