I have had my Nova Pump, which is my first gun from Benelli, for only about 10 days. We shot about 20 rounds through it the other day and I notice that after we fired one round and then tried to load a second cartridge sometimes it would take two or three times before it would bring a cartridge into the chamber.
And then today while out hunting, I noticed that it would not load cartridges at all. We would load two and then put a third in the chamber and when we would pump / cycle the action it would eject the one cartridge and not load a second one.
When I turned the gun over to look, I would push on the cartridge and it felt like it's getting hung up on something. When I moved the cartridge with my finger you can feel it drop off an edge and move forward a little bit. When you pump it, this cartridge usually fall out of the bottom of the gun.
Bottom line, it reacts different ways but 95% of the time it will not load a second cartridge into the chamber on it's own.
I have tried our 3 inch Hunting loads and our 2 3/4 target loads and it's exactly the same. I also took the gun to my neighbor who is a gun dealer and he agrees something is wrong.