benelli's good customer service

[ih4ever]

It must be missing because I haven't seen it at all!!


Recently I had my SBE2 sent back for what I believed was a manufactured defect in my camo paint finish.


I sent it in and got a generic letter saying they received my gun and will contact me if its not under warrenty... Well a few weeks later and after 3 phone calls (which were never returned) my gun was shipped back to me and nothing was done to it!


I called some higher up about my guns problems and he agreed to look at it himself, n to have it shipped back. I then finally got a call from customer service! Tellin me my new RA#. Only because he had them call me. I've since called the higher up and CS, 3 other times. Once a week for the past 3 weeks and have yet to get a call back from anybody!!!

I'm hoping some one from Benelli's CS department will read this and finally call me back with some information on what is being done with my gun!!!

I guess when you buy a $1,500 gun you don't get $1,500 service... Or a paint job that lasts for more then one duck season...

[Super33]

That's stupid! You paid a LOT of money for that gun and the least they can do is just repaint it and send it back to you and call it done. The same thing happened to me with my mountain bike. I paid $1400 for the frame alone and it had a noticeably crooked decal on it which was under the clearcoat, it was bugging the helll outta me so I sent it back and told them to redo it. They refused saying, "it wasn't that noticeable". The point is IT WAS NOTICEABLE and I paid a LOT for that brand new frame! I called them and bitched up a storm and they finally agreed to pay for half of the stripping and repainting of the frame. Whatever happened to the customer is always right??? And why can't companies stand behind the quality of their products??

[texas skeeter]

why can't companies stand behind the quality of their products??

Some do but most dont seem to any more!! so we'll just blame BUSH!!

[tucker301]

I'm hoping some one from Benelli's CS department will read this and finally call me back with some information on what is being done with my gun!!!

Don't get your hopes up.
This is not the way to contact customer service, and it's clearly stated on the these forums.

The forums are hosted compliments of Benelli USA to post questions and comments.
THE FORUMS ARE NOT A CONDUIT TO CUSTOMER SERVICE. ALL CUSTOMER SERVICE QUESTIONS AND CONCERNS SHOULD BE DIRECTED TO CUSTOMER SERVICE VIA PHONE OR EMAIL (301-283-6981). DO NOT POST CUSTOMER SERVICE QUESTIONS IN THE FORUMS.

[ih4ever]

Well thanks tucker!! I read that too, but I figured since they are obvisously not answering their phones and doing their jobs and returning customers concerning phone calls. I figure they might just be staring at their computer screens and just might see this...

I've also since this post have emailed their CS team my concerns. So well see what becomes of this... My luck I won't hear anything...

[Duggan]

Explain, what exactly is this manufacturing defect you believe your finish has?

[ih4ever]

My camo paint finish didn't last one duck hunting season. While my 10yr old Nova looks newer then my year old SBEII. The finish would wrinkle and show small air pockets under the finish... If you search my posts you can find my post about camo finish and see the pictures I've posted earlier.

The big air pockets now look like watered down camo where they used to be. The gunsmith did some type of test with the finish and it showed no signs of peeling. And said all paint wear was "normal wear n tear"

I'm sorry a shotgun used for ONE season should NOT look like mine does! It should not look older and show more wear then my 10yr old Nova!

Like I stated earlier, search my old posts and look for a title that has camo finish or similar title and read the thread.

Thanks

[tucker301]

http://www.benelliusa.com/forum/show...303#post118303

[ih4ever]

Thanks tucker for putting that link on there!

[Duggan]

I don't know what to tell you, other than that there have been many other people who have complained of the same issue.

The factory camo finishes appear to just not be that durable, hate to say it ... I don't know what CS would tell you, if it's not a defective gun and all the finishes are that prone to wear, then I don't think you're "entitled" to anything.

Caveat Emptor and all that.

Best of luck.