This is a copy of a letter I sent to customer service last week and I still have had no responce! What kind of company is this anyhow!
I am writing to inform you of my extreme displeasure with your company. I first purchased a Stoeger Condor Supreme a couple of years ago. The gun never functioned correctly and would dent the primers of shells without setting them off. After attempting to hunt several times and never being able to do so, I contacted Stoeger and was given a service number for return. Shortly after I was contacted by Stoeger and told that, I would receive a brand new shotgun, as the previous ones were defective, but it would be at least 8 weeks before I received it! After 8 or 9 weeks, I received a new shotgun from Stoeger. This gun was not as aesthetically pleasing as the first, the stock was rather plain and the metal lacked scrolling, but I took this in stride as I assumed I now had a functioning firearm. I am now sitting at my Dove lease writing this letter, because this new replacement shotgun has the same exact problem as the previous condor! The firing pins only make contact with the primers every third or fourth try! I hope you can appreciate my anger. When a customer purchases a shotgun from your company for over $400, I think they should expect it to actually fire. How can you continue to produce a product of such a poor quality? I originally purchased a Stoeger as I thought it would be a quality firearm, and a functional gun. Especially being associated with a name such as Benelli! I was shown that Stoeger does not produce a quality firearm not only once, but twice! I hope you will take the time to correct my problem, and I do mean so in a timely fashion! It is ridiculous to think I would have to wait again for you to fix your problems! If you continue to sell such substandard products, how can you stay in business? I know I would never recommend that anyone buy one of your products! Please correct my situation and renew my faith in Stoeger.