FAQ

Q: What causes occasional cycling problems with my gun?
A: A common cause of miscellaneous cycling issues is the lack of lubrication. The bolt rails (where the bolt rides in the receiver) and the recoil plunger assembly (where the tail of the bolt goes down into the stock) must be lubricated in order for the gun to function properly. We recommend a good synthetic gun oil be used on the internal parts. We do not recommend using WD-40, 3 in 1 oils or any kind of dry lube on the internal parts of our guns, they have a tendency to gum up over time.
Q: What oil should I use on my Benelli in cold weather?
A: During operations in cold weather, low-viscosity synthetic gun oil is recommended for lubricating your shotgun. Synthetic gun oil is less likely to congeal and cause cycling problems than regular gun oil.
Q: What do the notches on the choke mean?
A: ONE = Full; TWO = Improved Modified; THREE = Modified; FOUR = Improved Cylinder; FIVE = Cylinder.
Q: What choke should I use for steel shot?
A: Most people find that the Modified choke works best for pass shooting and the Improved Cylinder and Cylinder chokes work well on decoying birds. Nothing is gained by trying to shoot steel through a choke tighter than Modified and we do not recommend doing so.
Q: What kind of oil should I put on my chokes?
A: Several different manufacturers make a choke tube lubricant. It is basically an anti-corrosion/anti-seize compound. Any lubricant specifically labeled choke tube lube should work fine.
Q: What choke should I use for slugs?
A: A Cylinder choke is recommended for shooting rifled slugs in a smooth bore barrel. Sabot slugs should be shot through our fully-rifled slug barrels.
Q: What do I do if I have a problem with my Benelli functioning?
A: Gather as much information as you can about the malfunction, e.g., what exact load were you shooting? Is the malfunction consistent (always the third shot, etc.) or is it sporadic? The more that you can tell us about the problem, the easier it will be to diagnose the malfunction. You can call our Customer Service Department at (301) 283-6981 from 8:00 a.m. to 5:00 p.m. ET.
Q: How and where do I send my gun for warranty repair service?
A: The first step must be to ensure that the firearm is completely unloaded by visually and physically checking both the chamber and the magazine. It is both dangerous and illegal to ship a loaded firearm through the mail and you should call Benelli for assistance if the gun cannot be completely unloaded for any reason prior to shipping. Put your firearm in the original box, if you still have it, with the spacers in place to prevent the bolt from contacting the forend (if you do not have the original box, it is best to ship the gun assembled in a hard gun case). Before sending the box, you must first obtain a Return Authorization (RA) number. To obtain an RA, call Benelli USA’s Customer Service Department at (301) 283-6981 from 8:00 a.m. till 4:00 p.m. EST, Monday through Friday. The RA number must appear on the outside of the box. Put a letter in the box describing the problem you are having. Be sure to include your name, address, and daytime phone number. Insure the package for the replacement value of the gun and ship the package to the address below:

Benelli USA
Attn: Service Department
901 Eighth Street
Pocomoke, MD 21851

OR

Take your firearm to your local authorized Benelli/Franchi/Stoeger/Uberti dealer for Shipping Assistance.
Please Note: DEALERS DO NOT DO ANY WARRANTY SERVICE.
Q: What kind of maintenance do I need to do on my Benelli?
A: This will vary depending on the amount of rounds fired, type of powder in the shells, and the type of hunting the gun is used for. Generally the bore and exterior surfaces should be cleaned and oiled after every outing. The bolt rails and recoil plunger assembly should also be oiled at the end of the day. The bolt and trigger mechanism should be cleaned of powder fouling and debris as needed. This also will vary depending on the kind of ammo used. At the end of the season or anytime the gun is submerged in water, the gun should be detail-stripped, cleaned and oiled, including the recoil assembly.
Q: What types of problems would not be covered under warranty?
A: Correction of any problems related to any non-factory repair work performed on the firearm in question; abuse/neglect (e.g., falling on a shotgun and the stock cracking); rust, etc.; any work done on a firearm past its warranty period.
Q: When should I remove the fore-end of my new Benelli M2/SBE II?
A: A Benelli shotgun is much different than other shotguns on the market today. There are no moving parts to clean or oil under the fore-end, just a magazine tube. While it is a good idea to keep a light coat of oil on the tube to prevent corrosion, the fore-end does not need to be removed to apply it. During assembly, or disassembly the fore-end should simply be moved to the end of the magazine tube where it will stop.
Q: How do I remove the fore-end on my benelli M2/SBE II?
A: Benelli shotguns are made to exacting tolerances so that the parts fit together with precision. Since there are no parts to clean under the fore-end, and it is not necessary to remove it for assembly or disassembly, it fits on the magazine very tightly. If your fore-end must be removed for some reason, it is best to first remove the barrel and expose the end of the magazine tube. Apply some oil to the fore-end bushing (the slightly raised ring right next to the threads on the end of the tube) and then rotate the fore-end as you pull it off.
Q: What base do I use to mount a scope?
A: 93A Weaver on all Benelli models except 12-guage Nova 423M.

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